Internet Sales BDC Representative

Napleton Auto Group; Schaumburg (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance

Paid time off

Job summary

Napleton's Schaumburg Buick GMC is seeking a motivated Internet Sales BDC Representative to join our Business Development Center. You will handle inbound/outbound calls, schedule and confirm showroom appointments, and help drive traffic to our showroom.

If you are a self-starter with strong phone and written communication skills, a team-first attitude, and are authorized to work in the USA, we want to hear from you.

Qualifications

• Experience in BDC, call center, or customer service preferred.
• Familiarity with Tekion CRM or automotive CRM.
• Strong computer skills; ability to navigate multiple systems.
• Excellent verbal and written communication.

Responsibilities

• Handle inbound and outbound sales appointment calls, emails, and texts for the dealership.
• Schedule, confirm, and remind customers of upcoming sales appointments.
• Multitask effectively while conversing on the phone and using multiple computer systems.
• Maintain accurate and up-to-date customer records in the CRM.
• Build and maintain strong customer relationships through consistent follow-up.
• Meet and exceed appointment-setting goals set by management.
• Support the sales team by ensuring a strong pipeline of scheduled showroom visits.

Skills

Customer service

Communication

Multitasking

Team player

Phone skills

Tools

Tekion CRM

Job description

Napleton's Schaumburg Buick GMC is looking for a motivated, outgoing Internet Sales BDC Representative to join our Business Development Center. In this role, you will work with new and existing customers to schedule and confirm sales appointments, playing a critical role in driving traffic to our showrooms. If you're a self‑starter with excellent phone skills, strong communication, and a team‑first attitude, we want to hear from you.

Responsibilities

• Handle inbound and outbound sales appointment calls, emails, and texts for the dealership
• Schedule, confirm, and remind customers of upcoming sales appointments
• Multitask effectively while conversing on the phone and working across multiple computer systems simultaneously
• Maintain accurate and up-to-date customer records in the CRM
• Build and maintain strong customer relationships through consistent and professional follow‑up
• Meet and exceed appointment‑setting goals set by management
• Support the sales team by ensuring a strong and consistent pipeline of scheduled showroom visits

Preferred Skills & Experience

• Previous BDC, call center, or customer service experience is a plus
• Experience with Tekion CRM or similar automotive CRM is a plus
• Strong computer skills and the ability to navigate multiple systems
• Ability to multitask in a fast‑paced environment
• Goal‑oriented with a positive attitude and a serious work ethic
• Excellent verbal and written communication skills

Requirements

• Strong team player with excellent customer service skills
• Authorized to work in the USA
• In‑person position
• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off

Additional Information

BDC team members play a critical role in the success of our sales departments and have a clear path to grow within the Napleton organization. This is an in‑person role.