Sales Appointment Specialist — Flexible Hours

Palmen Motors Kenosha Campus; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401K with company match

Paid vacation

Saturday lunches

Employee discounts on sales andService

Paid training

Competitive pay plans

Paid Time Off and flexible scheduling

Job summary

Palmen Buick GMC Cadillac is seeking a proactive Business Development Center Representative to handle internet inquiries and provide a seamless, informative experience for customers. You will become an expert on all parts of the business and help drive appointments and follow-ups with precision.

The ideal candidate will have customer service experience, excellent communication, and strong multitasking skills to maintain high customer satisfaction and a positive dealership experience.

Qualifications

• At least one previous role based in customer service experience
• Excellent verbal and written communication skills
• Strong computer skills Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and ability to multitask required
• Organized, positive, hardworking and friendly personality
• Ambitious, goal oriented mentality and eager to improve
• Team orientated

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial sales information
• Assist service/sales personnel and deliver messages promptly
• Follow up with leads that are not ready to make an appointment currently
• Follow up with no-show appointments
• Maintain Customer Success Index at or above company standards
• Other duties as assigned

Skills

Customer service experience

Verbal and written communication

Time management

Organized

Team oriented

Goal oriented

Multitasking

Tools

Microsoft Word

Excel

Outlook

Job description

Palmen Buick GMC Cadillac is seeking a proactive Business Development Center Representative to handle internet inquiries and provide a seamless, informative experience for customers. You will become an expert on all parts of the business and help drive appointments and follow-ups with precision.

The ideal candidate will have customer service experience, excellent communication, and strong multitasking skills to maintain high customer satisfaction and a positive dealership experience.