Sales BDC Representative

Penske Automotive; Englewood (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

Land Rover Englewood, a Penske Automotive Group dealership, is seeking a BDC Appointment Coordinator to enhance customer interactions via a call center. Ideal candidates are motivated professionals with excellent communication skills and a commitment to customer satisfaction. This full-time position offers a competitive salary of $50,000 - $65,000 annually, along with comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive benefits program

Training and career growth opportunities

Positive and inclusive workplace culture

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Strong work ethic and ability to work in a fast-paced environment.
• Prompt and courteous communication with customers.

Responsibilities

• Assist customers in a call center environment via text, email, or social media.
• Ensure world-class customer experience at every step of their journey.
• Manage inquiries and update customer files accurately.

Skills

Customer experience

Communication skills

Organizational skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Land Rover Englewood, a Penske Automotive Group dealership, is looking for dependable individuals to join our Business Development Center and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals with that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment communicating with customers via text, e-mail, or social media as assigned.

Pay for this position is $50,000 - $65,000 annually.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

• Proudly named to Glassdoor's Best Places to Work.

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.

• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.

• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

• Excellent communication, interpersonal, and organizational skills.

• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.

• Excellence: Provide an unparalleled level of expertise to support customers' overall experience.

• Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

APPLY WITH US!

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Pay for this position is $50,000 - $65,000 annually.

Req Number: 32616

Position Code: 712820

Type: Full-time

Dealership: Land Rover Englewood

Location Address: 30 Van Nostrand Avenue

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.