Automotive BDC Representative

Empire Automotive Group; Town of Huntington (NY); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading company in the auto industry is seeking an Automotive BDC Representative to be the first friendly voice for customers. This entry-level position involves handling customer inquiries via phone and internet, providing initial product information, and maintaining relationships with potential buyers. With competitive salary and numerous benefits, this is a great opportunity to launch a career in automotive sales.

Benefits

401k Plan

Paid time off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Qualifications

• Previous job involving customer service is preferred.
• Strong computer skills and positive personality are essential.
• Enjoys helping customers and speaking to people.

Responsibilities

• Answers customer calls and establishes follow-ups with sales appointments.
• Responds quickly to internet, phone, and live chat inquiries.
• Utilizes CRM tracking system daily.

Skills

Customer Service

Strong Computer Skills

Positive Attitude

Job description

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Empire Automotive Group provided pay range

This range is provided by Empire Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $100,000.00/yr

Job Description

A strong first impression with customers is an essential part of the automotive sales process. Our BDC provides that first, friendly, helpful voice for consumers who reach out to us about their automotive needs.

Responsibilities

• Answers customer calls and establishes follows-up with sales appointments
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provides customers with initial product information and directs them to the appropriate dealership resources
• Presents initial financing options based on customer needs
• Follows up with leads that are not ready to make an appointment or are no-shows
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
• Utilizes CRM tracking system daily
  
  

Qualifications

• Previous job involving customer service is preferred
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Enjoys speaking to people, helping them with patient focus and attention
  
  

Company Description

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us…

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Motor Vehicles

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