Service BDC Representative DARCARS Englewood

DARCARS Automotive Group; Englewood (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service BDC Representative to be the first point of contact for service inquiries. This role involves managing both inbound and outbound calls, scheduling service appointments, and providing customers with essential product and service information. Ideal candidates will possess strong communication skills, attention to detail, and a commitment to customer service. Join a dynamic team where your contributions will directly impact customer satisfaction and service efficiency. If you're looking for a role that combines customer interaction with a supportive work environment, this opportunity could be perfect for you.

Benefits

Medical insurance

Vision insurance

Dental insurance

Short-term disability plans

Long-term disability plans

Life insurance

Employee discounts on vehicle purchases

Community service opportunities

Qualifications

• Must communicate professionally and competently with customers.
• Ability to handle multiple tasks in a busy environment is essential.
• Customer service experience is preferred but not mandatory.

Responsibilities

• Answer and manage incoming service calls, scheduling appointments.
• Provide product/service information and assist customers with inquiries.
• Enter data into tracking systems and communicate effectively.

Skills

Clear communication on the telephone

Customer service commitment

Ability to work in a fast-paced environment

Attention to detail

Team player

Bilingual (Spanish and Chinese)

Previous customer service experience

Education

High school diploma or equivalent (GED)

Tools

Xtime

Reynolds

Job description

Service BDC Representative DARCARS Englewood

DARCARS Lexus of Englewood is now hiring a Service BDC Representative. As the Service BDC Representative, you will be the first point of contact for the service department and must represent the dealership in a professional, friendly manner at all times. The service BDC handles inbound and outbound calls, teleservice requests, recalls, and special orders/parts.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers.
• Strong communication skills with both customers and DARCARS employees.
• Ability to speak multiple languages (Spanish and Chinese) is a plus.
• Demonstrated commitment to customer service.
• Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Requires the ability to sit for long periods of time.
• Be able to work in a fast-paced environment.
• Be a team player.
• Excellent attention to detail.
• Prior experience using Reynolds or Xtime a plus!
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Must be able to work a flexible schedule, evenings and weekends.
• Must have a valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screen (background).

In this role, you'll:

• Answer incoming service calls: schedule, re-schedule, and confirm service appointments.
• Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
• Research product/service information using available resources.
• Provide customers product/service information e.g. pricing.
• Field calls and escalate issues as appropriate.
• Communicate concerns to ASMs and Service Directors in a clear and effective manner.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system; Xtime, Reynolds.
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Perform clerical duties assigned by controller or Service Manager.

Benefits:

• Insurance: medical, vision, dental.
• Short-term and long-term disability plans.
• Life insurance.
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join our community service initiatives.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.