Sales BDC Agent: Flexible Hours & Growth Path

Appone; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bomnin Automotive seeks a Sales BDC Agent to connect with potential customers and move them through the sales process. You will respond to inquiries, set appointments, and nurture leads to drive showroom visits and test drives.

This full-time role requires excellent communication, CRM proficiency, and strong organizational skills. You will collaborate with the BDC Manager and sales team to deliver a positive customer experience and support dealership growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales support preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM software and other relevant tools.
• Strong organizational and multitasking abilities.
• Positive attitude, customer-focused, and a team player.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
• Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
• Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
• Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
• Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
• Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
• Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
• Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.

Skills

Excellent communication

Customer service

Team player

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Bomnin Automotive seeks a Sales BDC Agent to connect with potential customers and move them through the sales process. You will respond to inquiries, set appointments, and nurture leads to drive showroom visits and test drives.

This full-time role requires excellent communication, CRM proficiency, and strong organizational skills. You will collaborate with the BDC Manager and sales team to deliver a positive customer experience and support dealership growth.