Sales BDC (Business Development Center) Agent

Appone; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bomnin Automotive seeks a Sales BDC Agent to connect with potential customers and move them through the sales process. You will respond to inquiries, set appointments, and nurture leads to drive showroom visits and test drives.

This full-time role requires excellent communication, CRM proficiency, and strong organizational skills. You will collaborate with the BDC Manager and sales team to deliver a positive customer experience and support dealership growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales support preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM software and other relevant tools.
• Strong organizational and multitasking abilities.
• Positive attitude, customer-focused, and a team player.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
• Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
• Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
• Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
• Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
• Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
• Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
• Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.

Skills

Excellent communication

Customer service

Team player

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Sales BDC (Business Development Center) Agent

About the Organization Hello and thank you for considering a career with Bomnin Automotive! We are a family-owned and operated business that has been delivering excellence in the automotive industry since 2010. Our team is passionate about creating a diverse environment where all of our associates are supported and can build rewarding careers.

At Bomnin Automotive, we take pride in offering our associates extensive benefits and a culture that is geared towards providing them with vast growth opportunities. We believe in doing what's right for our associates, which is why we offer medical benefits with employer-paid contribution, dental, gap, vision, disability, cancer insurance, life insurance, and a retirement plan 401(k) with an employer match. We also offer PTO, paid holidays, and a flexible schedule to ensure that our associates have a healthy work-life balance.

In addition to our commitment to our associates, we are also passionate about giving back to our community. Our mission is not just about selling cars, but in providing hope, love, and strength to our community. Throughout the years we have supported causes in search for a cure to pediatric cancer; we have partnered with local non-profits that serve the under-privileged; and donated time and resources to schools, charitable organizations, and causes that are relevant and important to each of the community's we represent.

We are proud of our team and the work that we do, and we hope that you will consider joining us in our mission to deliver excellence in the automotive industry and make a positive impact on the community.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: Sales BDC (Business Development Center) Agent

Department: Sales

Employment Status: Full-time (Exempt)

Reports To: BDC Operations Director and Chief Operating Officer (COO)

Job Summary: As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.

Key Responsibilities

• Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.
• Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.
• Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.
• Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process.
• Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.
• Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.
• Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership.
• Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or sales support roles is preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM software and other relevant tools.
• Strong organizational and multitasking abilities.
• Positive attitude, customer-focused, and a team player.
• Willingness to work flexible hours, including evenings and weekends.

Physical Demands

• The Sales BDC Agent position primarily involves office-based work and does not typically require heavy physical demands.

Work Environment

• The work environment includes an office setting within the dealership.

Other Duties

• Please note that this job description is not exhaustive, and other duties may be assigned as needed by the BDC Operations Director or COO.

At-Will Employment Relationship

The employment relationship between the Sales BDC Agent and Bomnin Automotive is "at-will." This means that either the associate or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not create a contract of employment, implied or otherwise, and the Sales BDC Agent is not guaranteed employment for any specified period.

Full-Time/Part-Time Full-Time

Location Bomnin Chevrolet West Kendall

Division Bomnin Chevrolet West Kendall

This position is currently accepting applications.