BDC Sales Agent

Tiptonfordbrownsville; Brownsville (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Performance bonuses

Ongoing coaching and development

Structured daily workflow

Job summary

Tiptonfordbrownsville in Brownsville is seeking a motivated BDC Agent to join our dealership team. Your main responsibility will be to generate and schedule appointments for our sales team while providing exceptional customer service.

The ideal candidate must have strong communication skills, be detail-oriented, and able to follow processes consistently. We offer a supportive environment with competitive pay, performance bonuses, and ongoing training.

Qualifications

• Strong communication skills required.
• Previous customer service or sales experience is a plus.
• Ability to follow up consistently.

Responsibilities

• Generate and schedule appointments for the sales team.
• Contact leads and maintain customer records in the CRM.
• Follow up with customers through various communication channels.

Skills

Strong communication skills

Detail-oriented

Positive attitude

Ability to follow processes

Job description

Join Our Team!

We are looking for a motivated, organized, and customer-focused BDC Agent to join our growing dealership team. If you enjoy helping customers, staying organized, and creating opportunities through follow-up and communication, we'd love to meet you.

What You'll Do

As a BDC Agent, your primary responsibility is to generate and schedule appointments for our sales team while providing an exceptional customer experience.

Daily Responsibilities:

• Contact internet leads, phone inquiries, and previous customers.
• Schedule appointments for customers interested in purchasing a vehicle.
• Follow up consistently through phone calls, text messages, and emails.
• Maintain accurate customer records in our CRM.
• Confirm upcoming appointments and reschedule missed appointments.
• Re-engage older leads and inactive customers.
• Work closely with the sales team to ensure a smooth customer handoff.
• Follow dealership communication processes and daily activity goals.

What We Provide

• Structured daily workflow and clear expectations.
• CRM tools, scripts, and training.
• Ongoing coaching and development.
• Supportive team environment.
• Competitive pay plan with performance bonuses and commission.

Qualifications

• Strong communication skills.
• Comfortable speaking with customers by phone, text, and email.
• Organized and detail-oriented.
• Positive attitude and strong work ethic.
• Ability to follow processes and stay consistent with follow-up.
• Previous customer service, sales, call center, or dealership experience is a plus but not required.

Success in This Role Looks Like:

• Following the daily process consistently.
• Maintaining high customer engagement.
• Scheduling quality appointments.
• Creating opportunities for the sales team.
• Delivering excellent customer service on every interaction.

If you're driven, dependable, and ready to grow your career in the automotive industry, apply today!