Sales Associate: Severna Park, MD

Costello's Ace Hardware; Severna Park (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Costello's Ace Hardware in Severna Park, MD is seeking a friendly Retail Associate to greet customers, answer questions, and assist with store operations on the sales floor. You will help with merchandising, promotions, and daily tasks to ensure a top-notch shopping experience.

The role requires excellent customer service, strong communication, and the ability to lift up to 50 pounds. Flexibility for evenings and weekends is expected, with basic math and computer skills for POS and loyalty

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills essential.
• Strong communication and interpersonal abilities required.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.
• Basic math and computer skills needed.

Responsibilities

• Greet every customer and apply the E.C.E.T. process in all interactions.
• Answer questions and provide information on procedures and policies.
• Maintain workstation readiness and store cleanliness.
• Assist in training and development of peers and participate in daily huddles.
• Assist with merchandising, promotions, and store cleanliness standards.
• Ring transactions and encourage Loyalty Card sign-ups at checkout.

Skills

Excellent customer service

Strong communication

Teamwork

Flexible schedule

Lift up to 50 pounds

Basic math and computer skills

Education

High School Diploma or equivalent

Job description

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking
• Frequent
• Flat surfaces from point to point
• Standing
• Constant
• All work performed on feet
• Sitting
• None
• Stooping
• Frequent
• To pick up cartons at floor level
• Reaching
• Frequent
• To a height of 6 feet
• Lifting
• Frequent
• Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity
• Frequent
• Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling
• Frequent
• Move hand jacks from place to place
• Carrying
• Frequent
• Up to 50 lbs., up to 10 feet, occasionally more
• Climbing
• In-frequent
• Stairs in storage rooms; ladders
• Vision
• Constant
• Read labels, recognize boxes, safety in working
• Hearing
• Constant
• Safety Signals

Qualifications

Required Education

• High School Diploma or equivalent

Required Experience

• Previous retail experience preferred, but not required.

Required Skills and Abilities

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills