Sales Associate: Exmore, VA

Costellos Ace; Exmore (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Costellos Ace in Exmore, VA is hiring a retail team member to greet customers, answer questions, and process transactions on the sales floor. You will help with product knowledge, promotions, and customer service while keeping the store neat and stocked.

The role requires open availability on weekends and evenings, with physical duties including lifting up to 50 pounds and standing for long periods. Prior retail experience is welcome but not required.

Qualifications

• High School Diploma or equivalent required.
• Previous retail experience preferred, but not required.
• Excellent customer service, communication, and teamwork are essential.
• Ability to work evenings and weekends.
• Lift and carry up to 50 pounds; basic math and computer skills.

Responsibilities

• Greet customers and assist with questions on store procedures and policies.
• Answer questions and provide information to customers on products and services.
• Process transactions accurately at the register and upsell where appropriate.
• Maintain clean, organized workstations and stock levels.
• Participate in daily huddles and store-wide training.

Skills

Excellent customer service

Strong communication

Interpersonal skills

Teamwork

Flexible schedule

Lifting to 50 pounds

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: BHC Exmore - Exmore, VA 23350

Salary Range: $13.50 - $15.00 Hourly

Job Shift: Open Availability (including weekends)

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say \"no\" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking Frequent Flat surfaces from point to point
• Standing Constant All work performed on feet
• Sitting None
• Stooping Frequent To pick up cartons at floor level
• Reaching Frequent To a height of 6 feet
• Lifting Frequent Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity Frequent Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling Frequent Move hand jacks from place to place
• Carrying Frequent Up to 50 lbs., up to 10 feet, occasionally more
• Climbing In-frequent Stairs in storage rooms; ladders
• Vision Constant Read labels, recognize boxes, safety in working
• Hearing Constant Safety Signals

Qualifications

Required Education:

• High School Diploma or equivalent

Required Experience:

• Previous retail experience preferred, but not required.

Required Skills and Abilities:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills

Qualifications

Required Education:

• High School Diploma or equivalent

Required Experience:

• Previous retail experience preferred, but not required.

Required Skills and Abilities:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills

Qualifications