Sales Associate: Cambridge, MD

Costellos Ace; Cambridge (MD); On-site; USD 21,000 - 26,000; Part time

Job summary

Costellos Ace in Cambridge, MD is seeking a retail associate to provide outstanding customer service on the sales floor. You will greet customers, answer questions, and guide them through promotions while maintaining a clean, organized workspace.

The role emphasizes teamwork, accuracy at registers, and readiness for daily goals in a fast-paced store environment. Must have a high school diploma or equivalent and be able to lift up to 50 pounds.

Qualifications

• High School Diploma or equivalent required.
• Prior retail experience preferred but not required.
• Excellent customer service skills are mandatory.
• Strong communication and interpersonal abilities are essential.
• Able to work effectively in a team and adapt to a flexible schedule.
• Must be able to lift and carry up to 50 pounds and handle basic math tasks.

Responsibilities

• Use the E.C.E.T. process with EVERY customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers questions and provide information on procedures and policies.
• Be at your workstation on time and ready to work.
• Be customer ready whenever you are on the stage/sales floor.
• Maintain awareness of all promotions and advertisements.
• Recommend related items when appropriate and execute the sales process.
• Keep your area neat, clean, stocked and priced properly.
• Execute the daily operational goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Participate in daily huddle meetings and uphold store standards.

Skills

Customer service

Communication skills

Teamwork

Flexible schedule

Lifting up to 50 lbs

Math & computer skills

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: BHC Cambridge - Cambridge, MD 21613

Salary Range: $15.00 - $19.00

Hourly

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking - Frequent - Flat surfaces from point to point
• Standing - Constant - All work performed on feet
• Sitting - None
• Stooping - Frequent - To pick up cartons at floor level
• Reaching - Frequent - To a height of 6 feet
• Lifting - Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity - Frequent - Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling - Frequent - Move hand jacks from place to place
• Carrying - Frequent - Up to 50 lbs., up to 10 feet, occasionally more
• Climbing - In-frequent - Stairs in storage rooms; ladders
• Vision - Constant - Read labels, recognize boxes, safety in working
• Hearing - Constant - Safety Signals

Qualifications

• Required Education: High School Diploma or equivalent
• Required Experience: Previous retail experience preferred, but not required.
• Required Skills and Abilities: Excellent customer service skills
• Required Skills and Abilities: Strong communication and interpersonal skills
• Required Skills and Abilities: Ability to work effectively in a team environment
• Required Skills and Abilities: Ability to work a flexible schedule, including evenings and weekends
• Required Skills and Abilities: Ability to lift and carry up to 50 pounds
• Required Skills and Abilities: Basic math and computer skills

Qualifications

• Required Education: High School Diploma or equivalent
• Required Experience: Previous retail experience preferred, but not required.
• Required Skills and Abilities: Excellent customer service skills
• Required Skills and Abilities: Strong communication and interpersonal skills
• Required Skills and Abilities: Ability to work effectively in a team environment
• Required Skills and Abilities: Ability to work a flexible schedule, including evenings and weekends
• Required Skills and Abilities: Ability to lift and carry up to 50 pounds
• Required Skills and Abilities: Basic math and computer skills

Qualifications

• Required Education: High School Diploma or equivalent
• Required Experience: Previous retail experience preferred, but not required.
• Required Skills and Abilities: Excellent customer service skills
• Required Skills and Abilities: Strong communication and interpersonal skills
• Required Skills and Abilities: Ability to work effectively in a team environment
• Required Skills and Abilities: Ability to work a flexible schedule, including evenings and weekends
• Required Skills and Abilities: Ability to lift and carry up to 50 pounds
• Required Skills and Abilities: Basic math and computer skills