Sales Associate: Deer Park Avenue

Costello's Ace Hardware | Long Island; Deer Park (NY); On-site; USD 32,000 - 42,000; Part time

Job summary

A local hardware store in Deer Park, New York is seeking a customer service associate. The role involves engaging positively with customers, performing sales transactions, and maintaining the organization on the sales floor. Candidates must be physically able to lift up to 60 lbs. and work efficiently in a fast-paced environment. The position supports store operations and requires participation in daily meetings and training of peers. The store values customer interaction and operational excellence.

Qualifications

• Must be customer-ready and engage positively with customers.
• Ability to work efficiently in a fast-paced sales environment.
• Physical ability to lift up to 60 lbs. and perform various movements.

Responsibilities

• Greet customers and provide information.
• Assist with sales floor duties including locating merchandise.
• Accurately ring transactions and process returns.
• Maintain awareness of promotions and advertisements and support selling efforts
• Keep your area neat, clean, stocked and properly priced and assist on daily goals
• Assist in training and development of peers and participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards and protect company assets
• Know proper telephone etiquette and handle returns as needed
• Be alert for potential losses and report issues to a supervisor
• Perform other tasks as asked by store management

Job description

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking – Frequent
• Flat surfaces from point to point – Constant
• Standing – Constant
• All work performed on feet – Constant
• Sitting – None
• Stooping – Frequent, to pick up cartons at floor level
• Reaching – Frequent, to a height of 6 feet
• Lifting – Frequent, up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity – Frequent, must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling – Frequent, move hand jacks from place to place
• Carrying – Frequent, up to 50 lbs., up to 10 feet, occasionally more
• Climbing – Infrequent, stairs in storage rooms; ladders
• Vision – Constant, read labels, recognise boxes, safety in working
• Hearing – Constant, safety signals

Bellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer.