Sales Associate: Ocean City, MD

Costellos Ace; Ocean City (MD); On-site; USD 21,000 - 26,000; Part time

Job summary

Costellos Ace in Ocean City, MD is seeking a part-time retail associate to greet customers, answer questions, and process transactions on the sales floor. You will maintain a clean, organized area, stay informed about promotions, and help with stocking and merchandising to ensure a great shopping experience.

The role requires excellent communication, a high level of customer service, and the ability to work a flexible schedule including evenings and weekends.

Qualifications

• High School Diploma or equivalent is required.
• Retail experience is preferred but not required.
• Excellent customer service and communication skills are essential.
• Ability to lift and carry up to 50 pounds.
• Must be able to work a flexible schedule including evenings and weekends.

Responsibilities

• Greet customers and assist with questions and purchases.
• Provide information on procedures and policies to customers.
• Maintain a neat, stocked, and properly priced sales floor.
• Process transactions at the register and handle returns as needed.
• Stay aware of promotions and advertisements and upsell where appropriate.
• Assist in stocking, back-stock organization, and store cleanliness.
• Support training and development of peers as needed.
• Participate in daily team huddles and follow management priorities.

Skills

Customer Service

Communication

Teamwork

Flexible Schedule

Attention to Detail

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: BHC Ocean City – Ocean City, MD 21842
Salary Range: $15.00 – $19.00 Hourly

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time and customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day‑to‑day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry‑out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team keep the receiving and back‑stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction; sign the customer up if needed
• Call for help when more than three customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking – frequent on flat surfaces from point to point
• Standing – constant, all work performed on feet
• Stooping – frequent, to pick up cartons at floor level
• Reaching – frequent, up to 6 feet high
• Lifting – frequent, up to 60 lbs. (comfortable up to 25 lbs.) with 500 repetitions per hour to a height of 4 feet
• Hand Dexterity – frequent, must operate register and complete paperwork with one hand
• Pushing/Pulling – frequent, move hand jacks from place to place
• Carrying – frequent, up to 50 lbs. over 10 feet, occasionally more
• Climbing – infrequent, stairs in storage rooms; ladders
• Vision – constant, read labels, recognize boxes, ensure safety
• Hearing – constant, safety signals

Qualifications

• Education: High School Diploma or equivalent
• Experience: Previous retail experience preferred, but not required
• Skills and Abilities:
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills