Sales Associate: Dover, DE

Costellos Ace; Dover (DE); On-site; USD 21,000 - 23,000; Full time

Job summary

Costellos Ace in Dover, DE is seeking a retail associate for the sales floor to greet customers, answer questions, and process purchases. The role emphasizes delivering friendly service and accurate product information in a fast-paced environment.

You will assist with promotions, stock, and merchandising while maintaining clean aisles and enabling smooth daily operations. A high school diploma is required, and lifting up to 50 lbs is expected, with evenings and weekends often needed.

Qualifications

• High School Diploma or equivalent.
• Retail experience preferred, but not required.
• Excellent customer service and communication skills.

Responsibilities

• Use the ECET process and greet every customer you interact with.
• Answer questions and explain store policies and procedures.
• Keep your work area neat, stocked and priced correctly.
• Assist in selling, promoting items and training peers.
• Operate registers, process transactions and returns.
• Maintain awareness of promotions and help customers find products.

Skills

Customer service

Communication

Teamwork

Flexibility scheduling

Lifting 50 lbs

Math & computer

Education

High School diploma

Job description

Job Location: BHC Dover - Dover, DE 19904

Salary Range: $15.00 - $17.00 Hourly

Job Shift: Any

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Walking
  Frequent
  Flat surfaces from point to point
• Standing
  Constant
  All work performed on feet
• Sitting
  None
• Stooping
  Frequent
  To pick up cartons at floor level
• Reaching
  Frequent
  To a height of 6 feet
• Lifting
  Frequent
  Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity
  Frequent
  Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling
  Frequent
  Move hand jacks from place to place
• Carrying
  Frequent
  Up to 50 lbs., up to 10 feet, occasionally more
• Climbing
  In-frequent
  Stairs in storage rooms; ladders
• Vision
  Constant
  Read labels, recognize boxes, safety in working
• Hearing
  Constant
  Safety Signals

Required Education:

• High School Diploma or equivalent

Required Experience:

• Previous retail experience preferred, but not required.

Required Skills and Abilities:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills