Sales Associate: Salisbury, MD

Costellos Ace; Salisbury (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Costellos Ace in Salisbury, MD is seeking a retail teammate to greet customers, answer questions, and process purchases on the sales floor. You will help with stocking, merchandising, and price integrity while staying attentive to promotions.

Open availability including weekends is required. Prior retail experience is preferred but not required, and you must be able to lift up to 50 pounds and stand for long periods to support daily store operations.

Qualifications

• High School Diploma or equivalent required or preferred.
• Excellent customer service and strong communication abilities.
• Ability to work well in a team with flexible scheduling.

Responsibilities

• Greet customers and assist with questions, policies, and procedures.
• Answer questions, process transactions, and promote loyalty programs.
• Maintain neat, stocked, and priced merchandise on the sales floor.

Skills

Excellent customer service

Strong communication

Interpersonal skills

Teamwork

Flexible schedule

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: BHC Salisbury - Salisbury, MD 21804

Salary Range: $15.00 - $19.00 Hourly

Job Shift: Open Availability (including weekends)

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waitingKeep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Essential Physical Ability
  Frequency
  Requirement
• Walking
  Frequent
  Flat surfaces from point to point
• Standing
  Constant
  All work performed on feet
• Sitting
  None
• Stooping
  Frequent
  To pick up cartons at floor level
• Reaching
  Frequent
  To a height of 6 feet
• Lifting
  Frequent
  Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
• Hand Dexterity
  Frequent
  Must be able to use at least one hand to operate register and complete paperwork
• Pushing/Pulling
  Frequent
  Move hand jacks from place to place
• Carrying
  Frequent
  Up to 50 lbs., up to 10 feet, occasionally more
• Climbing
  In-frequent
  Stairs in storage rooms; ladders
• Vision
  Constant
  Read labels, recognize boxes, safety in working
• Hearing
  Constant
  Safety Signals

Qualifications

• Required Education:
  High School Diploma or equivalent
• Required Experience:
  Previous retail experience preferred, but not required.
• Required Skills and Abilities:
  Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills