Sales Associate: Severna Park, MD

Costellos Ace; Severna Park (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Clothing discount

Job summary

Costellos Ace in Severna Park, MD is seeking a customer-focused Retail Associate to greet customers and support store operations on the sales floor.

Use the E.C.E.T. process with every customer interaction; be punctual and customer-ready, promote promotions, and assist with register duties and merchandise handling.

Qualifications

• High School Diploma or equivalent is required.
• Excellent customer service skills are expected.
• Strong communication and interpersonal skills are essential.
• Ability to work effectively in a team environment.
• Flexibility to work evenings and weekends.

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers questions and provide information on procedures and policies.
• Maintain awareness of all promotions and advertisements.
• Process merchandise returns as needed.
• Ring each transaction accurately and ask for Loyalty Card.
• Address pricing errors and customer objections as they arise.
• Be at your workstation on time and be customer ready on the sales floor.

Skills

Excellent customer service

Communication skills

Interpersonal skills

Teamwork

Flexible schedule

Education

High School Diploma or equivalent

Job description

Job Details
Job Location: BHC Severna Park - Severna Park, MD 21146
Salary Range: $15.00 - $19.00 Hourly

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

• Essential Physical Ability
  • Walking — Frequent — Flat surfaces from point to point
  • Standing — Constant — All work performed on feet
  • Sitting — None
  • Stooping — Frequent — To pick up cartons at floor level
  • Reaching — Frequent — To a height of 6 feet
  • Lifting — Frequent — Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
  • Hand Dexterity — Frequent — Must be able to use at least one hand to operate register and complete paperwork
  • Pushing/Pulling — Frequent — Move hand jacks from place to place
  • Carrying — Frequent — Up to 50 lbs., up to 10 feet, occasionally more
  • Climbing — Infrequent — Stairs in storage rooms; ladders
  • Vision — Constant — Read labels, recognize boxes, safety in working
  • Hearing — Constant — Safety Signals

Qualifications

• High School Diploma or equivalent
• Previous retail experience preferred, but not required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills