Sales Associate: Salisbury, MD

Costello's Ace Hardware; Salisbury (MD); On-site; USD 16,531 - 20,664; Full time

Job summary

Costello's Ace Hardware in Salisbury, Maryland is hiring for a customer service role. The ideal candidate will provide excellent service through interactions with customers, answering questions, and assisting in locating merchandise. Responsibilities also include managing transactions at the register and ensuring operational goals are met.

A High School Diploma is required, and while previous retail experience is preferred, it is not mandatory. Candidates must be able to work flexible schedules and lift up to 50 pounds comfortably.

Qualifications

• Previous retail experience preferred, but not required.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Use the E.C.E.T. process with every customer interaction.
• Aid customers in locating merchandise in store.
• Ring each transaction accurately.
• Ensure all shipments are packed out in their proper homes.

Skills

Customer service skills

Communication skills

Teamwork

Flexibility

Math skills

Computer skills

Education

High School Diploma or equivalent

Job description

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers’ questions and provide information on procedures and policies.
• Be at your workstation on time and ready whenever you are on the stage/sales floor.
• Maintain awareness of all promotions and advertisements.
• Recommend related items when appropriate and execute the S.A.L.E.S. process.
• Keep your area of responsibility neat, clean, stocked, and priced properly.
• Execute daily operational goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Offer a carry‑out if appropriate.
• Know the proper way to answer the telephone.
• Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately.
• Advise store management of any pricing errors.
• Advise store management whenever you say "no" to a customer.
• Take initiative to learn product knowledge and selling skills.
• Perform other tasks as asked by store management.

Sales Floor Duties

• Aid customers in locating merchandise in store, on acehardware.com, and in processing special orders.
• Execute all store services, such as mixing paint, cutting glass, and handling pipe and key services.
• Ensure all shipments are packed out in their proper homes and that overstock is moved away.
• Participate in the processing of new shipments and help keep the receiving and back‑stock area clean and organized.

Register Duties

• Ring each transaction accurately.
• Always ask for the Loyalty Card before you start a transaction; sign the customer up if needed.
• Call for help when more than three customers are waiting.
• Keep busy around the registers when you are not ringing.
• Process merchandise returns as needed.

Physical Requirements

• Walking – Frequent; on flat surfaces from point to point.
• Standing – Constant; work performed on feet.
• Stooping – Frequent; to pick up cartons at floor level.
• Reaching – Frequent; up to a height of six feet.
• Lifting – Frequent; up to 60 lbs., up to 500 repetitions per hour to a height of four feet (top of register); must be able to lift at least 25 lbs. comfortably.
• Hand Dexterity – Frequent; must be able to use at least one hand to operate the register and complete paperwork.
• Pushing/Pulling – Frequent; moving hand jacks from place to place.
• Carrying – Frequent; up to 50 lbs. over ten feet, occasionally more.
• Climbing – Infrequent; stairs in storage rooms; ladders.
• Vision – Constant; read labels, recognize boxes, safety in working.
• Hearing – Constant; safety signals.

Qualifications

Required Education

• High School Diploma or equivalent.

Required Experience

• Previous retail experience preferred, but not required.

Required Skills and Abilities

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.
• Basic math and computer skills.