Sales Associate, National Harbor

Recruiting - L148 Template; National Harbor (MD); On-site; USD 22,041 - 27,552; Full time

Job summary

A leading retail company is seeking a Sales Associate for its National Harbor location in Maryland. This role involves establishing and maintaining client relationships to drive sales in a premium environment. Candidates should have 3+ years of experience in luxury retail. The position requires strong customer service skills, flexibility in scheduling, and proficiency in technology to enhance the client experience. The hourly pay range is $16.00 - $20.00, depending on qualifications.

Qualifications

• 3+ years of experience in a premium to luxury selling environment.
• Existing client base/book preferred.

Responsibilities

• Establish and maintain deep connection with clients to achieve sales goals.
• Deliver memorable in-store experiences to maximize results.
• Inform clients on new product deliveries to enhance their experience.
• Use technology to strengthen existing relationships and drive new client acquisition.
• Address a client’s total wardrobe needs across all categories.

Skills

Customer service skills

Communication skills

Proficiency in technology

Job description

Lafayette 148’s Outlet Stores sell post‑season merchandise by providing clients with a tailored, elevated shopping experience. The Lafayette 148 Sales Associate represents the brand image and is responsible for establishing, maintaining and growing a client base to achieve sales goals. The Sales Associate provides expert product and wardrobe advice while delivering a memorable client experience.

Responsibilities

• Establish and maintain deep connection with clients and drive repeat business to achieve sales goals
• Consistently deliver memorable in‑store experiences to all clients; plan client appointments to maximize results
• Inform clients on in‑store events and new product deliveries to enhance their experience and increase engagement
• Skillfully use multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Possess a broad range of product knowledge across all categories of the brand and take initiative to stay informed to maximize selling potential
• Demonstrate the ability to address a client’s total wardrobe needs across all categories
• Inform clients on brand services to ensure they can enjoy all Lafayette 148 has to offer
• Always put the client first when resolving issues, exceeding expectations
• Support operational functions within the store, including opening/closing procedures, inventory, and daily revenue reporting
• Maintain merchandising and visual presentation standards

Experience

• 3+ years’ experience in a premium to luxury selling environment
• Existing client base/book preferred

Skills

• Strong customer service and communication (verbal and written) skills
• Proficiency in utilizing available technology
• Must be flexible and have the ability to work evenings, weekends and holiday schedules

Physical Requirements

Ability to stand and walk for long periods of time, climb stairs/ladders, and occasionally bend or kneel to access merchandise.

Frequent use of hands and fingers to operate office equipment; constant communication and visual focus required.

Occasionally lift, carry, or move merchandise and fixtures weighing up to 25 lbs.

Base Pay Range
The base pay range for this position is $16.00 - $20.00 hourly. Base pay offered may vary depending on skills, experience, and location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.