Sales Associate

Rocky; Randolph (MA); Hybrid; USD 2,066,000 - 2,480,000; Full time

Job summary

Rocky in Randolph, MA seeks a friendly sales associate to deliver outstanding customer service, help customers find products, and process transactions accurately at the register. You will keep the store organized and inviting.

You will work with management to meet sales goals, maintain merchandising standards, assist with shipments and stock, and participate in monthly meetings to drive traffic and customer satisfaction.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to operate cash registers and process transactions accurately.
• Willingness to stock shelves and maintain store cleanliness.

Responsibilities

• Greet customers and assess their needs.
• Process sales transactions quickly and accurately.
• Maintain merchandise displays and restock as needed.
• Assist with incoming shipments and store housekeeping.
• Attend monthly store meetings.

Skills

Customer service

Sales skills

Cash handling

Merchandising

Stocking & receiving

Communication skills

Teamwork

Tools

POS system

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.