Sales Associate

Rocky; Medway (MA); Hybrid; USD 2,066,000 - 2,617,000; Full time

Job summary

Rocky in Medway, MA is seeking a sales associate who excels in customer service and sales. The role emphasizes engaging customers, identifying needs, and processing transactions efficiently in a store environment.

The position involves cashiering, merchandising, stocking, and assisting with shipments while maintaining store cleanliness and promoting promotions. Training and monthly meetings are part of the routine to drive store performance.

Qualifications

• No formal education requirements stated in the posting.

Responsibilities

• Provide amazing customer service and help customers determine their needs and project requirements.
• Perform cashiering and operate the register accurately and efficiently.
• Assist in product placement, receiving merchandise, stocking, and store cleanliness.
• Work with management to achieve sales and productivity goals.
• Maintain condition of store equipment and assist in daily store operations.
• Develop and execute ideas to increase store traffic.
• Ensure promotions, end-caps, and displays are properly merchandised.
• Greet customers and answer phone calls to assist inquiries.
• Issue receipts, refunds, credits or changes for customers.
• Attend monthly store meetings and participate in assigned tasks.
• Support management in other duties as assigned by store leadership.

Skills

Customer service

Sales skills

Cashiering

Merchandising

Team collaboration

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.