Sales Associate

Rocky; Agawam (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Rocky in Agawam, MA seeks a Sales Associate focused on delivering helpful customer service and efficient transaction processing. You will engage customers, determine needs, and support store operations to keep merchandising and stock in top condition.

Responsibilities include greeting customers, handling sales, processing receipts and refunds, and participating in promotions. This role emphasizes accuracy, speed, and a friendly, team-based approach to daily tasks.

Qualifications

• Customer service focus with ability to upsell and meet customer needs.
• Experience handling sales transactions accurately and efficiently.
• Ability to maintain store appearance and stock levels.
• Familiarity with promotions, advertisements and Ace Rewards program.

Responsibilities

• Greet customers and determine their needs.
• Ring transactions accurately and manage cash at registers.
• Maintain orderly register area and stocked supplies.
• Support merchandising, displays, and stock replenishment.
• Assist in achieving sales and productivity goals with management.
• Attend store meetings and participate in promotional activities.

Skills

Customer service

Sales skills

Cashier operations

Merchandising

Stocking

Promotions knowledge

Tools

Cash register

POS system

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.