Sales Associate

Rocky; Holden (MA); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Rocky in Holden, MA is seeking a Sales Associate to deliver exceptional customer service and drive sales. You will ring up purchases, merchandise displays, and help with stocking and shipments while maintaining store cleanliness and promoting Ace Rewards.

The role emphasizes welcoming customers, answering calls, and participating in monthly meetings to support store goals and promotional campaigns. Previous retail experience preferred, with a focus on accuracy and helpful service.

Qualifications

• Excellent customer service and ability to upsell or cross-sell.
• Strong sales skills with goal orientation.
• Experience handling cash and operating a register accurate and quickly.
• Knowledge of product placement and merchandising best practices.
• Ability to perform store operations including stocking, receiving, and maintaining clean work areas.

Responsibilities

• Provide amazing customer service and engage customers to identify needs.
• Process sales transactions quickly and accurately at the register.
• Assist with stock, merchandising, shipments, and store upkeep.
• Collaborate with management to reach sales and productivity goals.
• Maintain clean register area and promote store promotions and loyalty programs.

Skills

Customer service

Sales skills

Cashiering

Merchandising

Store operations

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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