Sales Associate

Rocky; Millis (MA); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Rocky is seeking a motivated sales associate to deliver outstanding customer service while efficiently processing sales and handling cash register operations. You will support store operations, assist customers in choosing products, and help maintain clean, organized displays.

The role emphasizes engaging customers, meeting their project needs, and contributing to meeting sales goals. You will participate in monthly meetings and help promote Ace Rewards programs where applicable.

Qualifications

• Experience delivering strong customer service.
• Ability to process sales and operate cash registers accurately.
• Willingness to participate in store meetings and promotions.

Responsibilities

• Greet customers and determine their needs.
• Perform cashiering, product placement, stocking and receiving merchandise.
• Work with management to achieve sales and productivity goals.
• Ensure display of end-caps and feature displays is proper and appealing.
• Maintain clean and orderly register area and stocked supplies.
• Promote Rocky Rewards program and collect customer information where appropriate.
• Attend monthly store meetings and communicate promotions to customers.

Skills

Customer service

Sales skills

Cashier duties

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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