Sales Associate

Rocky; Pembroke (MA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Rocky is seeking a sales associate to deliver helpful customer service, process sales quickly and accurately, and manage cash register operations while supporting day-to-day store needs.

You will greet customers, identify their needs, upsell Ace Rewards, and assist with merchandise placement and stock to ensure a clean, organized sales floor.

Rocky has a long heritage since 1926, with emphasis on teamwork and store performance in the Pembroke market.

Qualifications

• Experience in retail sales and customer service.
• Ability to ring up sales accurately and handle cash.
• Strong communication and teamwork.

Responsibilities

• Provide helpful customer service and build rapport with shoppers.
• Process sales quickly and accurately at the register.
• Maintain store appearance with proper merchandising and displays.
• Assist with stock, shipments, and store cleanliness.

Skills

Customer service

Sales

Cash handling

Merchandising

Store operations

Communication

Tools

POS system

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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