Sales Associate

Rocky's Ace Hardware; Fairborn (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Ace Rewards program

Job summary

Rocky’s Ace Hardware is seeking a sales associate to deliver outstanding customer service, process sales quickly, and manage cash register transactions. The role supports store operations, merchandising, and promotional activities to drive traffic and sales.

Responsibilities include greeting customers, handling phone inquiries, stocking merchandise, and assisting management in achieving goals while maintaining store standards and Ace Rewards participation.

Qualifications

• Exceptional customer service to engage customers and determine needs.
• Strong sales skills to drive merchandise and promotions.
• Ability to operate cash registers accurately and efficiently.

Responsibilities

• Combine amazing customer service with strong sales skills.
• Operate cashiering, process shipments, stocking, and store upkeep.
• Support management to reach sales and productivity goals.
• Maintain clean, well merchandised end-caps and displays.
• Encourage Ace Rewards card sign-ups and handle receipts and refunds.
• Attend monthly store meetings and assist with promotions.

Skills

Customer service

Sales skills

Cashier operations

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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