Sales Associate

Hammer & Nails Grooming Shop for Guys - South Bay; El Segundo (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Hammer & Nails Grooming Shop for Guys - South Bay is seeking a highly energetic Sales Associate to join our Southbay team, driving revenue through memberships, gift cards, retail products, and services while delivering outstanding customer experiences.

You will upsell services, manage POS scheduling, book appointments, greet clients, resolve conflicts, and support shop operations from opening to closing, including inventory and cleanliness, building rapport with clients.

Qualifications

• Strong sales background with focus on memberships and services.
• Friendly, outgoing, and customer service oriented.
• Familiarity with POS systems (Zenoti is a plus).
• Ability to build rapport with clients and close sales.
• Excellent negotiation and closing skills.

Responsibilities

• Promote and sell memberships, gift cards, and retail products.
• Upsell services to increase revenue.
• Schedule client appointments using the POS and manage daily bookings.
• Provide exceptional customer service in person and over the phone.
• Address client conflicts and communicate shop policies clearly.
• Assist owners and staff; support shop operations and cleanliness.

Skills

Membership sales

Customer service

Sales negotiations

Rapport building

POS system

Upselling

Tools

Zenoti POS

Job description

Must be HIGHLY ENERGETIC and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

• Sales: Memberships, Gift Cards and Products.
• Upselling services.
• Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager, and Staff.
• Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions:

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide Exceptional customer service in person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services, and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc.).

Qualifications:

• Strong Sales background. Membership sales experience is a plus.
• Friendly and customer service-savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.