Guest Services and Sales Associate

Hammer & Nails Grooming Shop for Guys - South Bay; El Segundo (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hammer & Nails Grooming Shop for Guys - South Bay is seeking a Sales Associate to drive sales through memberships, gift cards, products, and services. You will upsell services, manage appointments with our POS, and help clients select the best options during booking.

You will provide friendly, responsive service in person and over the phone, build rapport with clients, and support shop operations to maintain a smooth guest experience from arrival to checkout.

Qualifications

• Strong Sales background.
• Membership sales experience is a plus.
• Friendly and customer service-savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.

Responsibilities

• Sell memberships, gift cards, and retail products.
• Upsell services and schedule appointments.
• Interfacing with POS for scheduling and booking of services.
• Provide exceptional customer service in person and over the phone.
• Address client conflicts and communicate shop policies, services, and pricing.
• Maintain positive working relationships with shop staff.
• Assist in shop operations and cleanliness.

Skills

Sales

Customer service

Upselling

Negotiation

Time management

Communication

Rapport building

Tools

Zenoti POS

Job description

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

• Sales: Memberships, Gift Cards and Products.
• Upselling services.
• Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager, and Staff.
• Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions:

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide Exceptional customer service in person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services, and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc).

Qualifications:

• Strong Sales background. Membership sales experience is a plus.
• Friendly and customer service-savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.