Sales Associate

Rocky; Andover (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Rocky in Andover, MA is seeking a friendly sales associate who delivers exceptional customer service, processes sales quickly and accurately, and supports daily store operations. You will greet customers, operate registers, stock merchandise, and maintain displays while collaborating with management to hit sales targets.

Responsibilities include assisting customers, handling receipts and returns, and contributing to a clean, organized shopping environment.

Qualifications

• Provide amazing customer service and assist customers with product needs.
• Experience with cashiering and handling transactions.
• Ability to work in a fast-paced retail environment and help stock shelves.

Responsibilities

• Combine excellent customer service with sales skills.
• Cashiering: ring on registers and handle receipts, refunds, and changes.
• Maintain store cleanliness and organize displays, end-caps, and promotional areas.
• Assist management to achieve sales and productivity goals.
• Stock merchandise and ensure displays are merchandised and maintained.
• Attend monthly store meetings and participate in promotions.

Skills

Customer service

Sales skills

Cashiering

Store operations

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

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