Sales Assistant: Rapid Logistics Support

Neon Logistics, LLC; Chattanooga (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Downtown Chattanooga office

Job summary

Neon Logistics, LLC in Chattanooga, TN is seeking a Sales Assistant to provide critical support across the organization, ensuring fast, accurate shipment handling, tendering, and customer communication in a high-velocity environment.

As part of the team you will rapidly respond to tenders, build precise loads, schedule appointments, manage digital portals, collect PODs, and perform end-of-day audits to guarantee reliable service for our clients.

Qualifications

• Strong ability to work with extreme urgency and meet deadlines.
• Flexible to switch tasks and teams without losing accuracy.
• Comfort navigating logistics software, customer portals, and databases.
• Commitment to owning work from load build to POD collection.
• Clear, professional communication with internal teams and customers.

Responsibilities

• Rapid Response & Tender Management: Maintain a relentless focus on speed by responding to Tenders in 15 minutes or less, ensuring we never miss an opportunity to serve our clients.
• Precision Load Building: Translate complex shipment data into accurate system loads, ensuring every detail—from weight to special instructions is captured perfectly to prevent service failures.
• Tactical Scheduling: Manage the full lifecycle of appointments and confirmations. You will be responsible for the "boots on the ground" coordination that keeps drivers moving and warehouses efficient.
• Digital Hub Management: Act as the master of our customer portals, providing real-time updates and ensuring our digital footprint is as accurate as our physical movement.
• Admin: POD (Proof of Delivery) collections, ensuring the billing cycle is completed swiftly and accurately.
• End-of-Day Excellence: Conduct rigorous EOD audits of all loads with outstanding appointments to ensure 100% coverage and clarity for the following day’s operations.
• Customer Advocacy: Provide "white-glove" service through prompt acknowledgment of all customer inquiries, serving as a reliable resource for information and issue resolution.

Skills

15-Minute Mindset

Adaptability

Technical Proficiency

Accountability

Communication

Tools

Logistics software

Customer portals

Internal databases

Job description

Neon Logistics, LLC in Chattanooga, TN is seeking a Sales Assistant to provide critical support across the organization, ensuring fast, accurate shipment handling, tendering, and customer communication in a high-velocity environment.

As part of the team you will rapidly respond to tenders, build precise loads, schedule appointments, manage digital portals, collect PODs, and perform end-of-day audits to guarantee reliable service for our clients.