Sales Coordinator

Neon Logistics; Chattanooga (TN); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Neon Logistics in Chattanooga is seeking a Sales Assistant to provide frontline support across operations, ensuring fast responses, accurate load builds, and reliable scheduling. This role acts as the flexible expert to cover surges and maintain top-notch service.

Ideal candidates thrive in a high-stakes, fast-paced environment, with a strong eye for detail and proactive communication with customers and internal teams. Join Neon in a downtown Chattanooga office that values agility and teamwork.

Qualifications

• Proven ability to work with extreme urgency and hit tight deadlines.
• Flexibility to switch between tasks and teams while staying accurate.
• Experience navigating logistics software, customer portals and internal databases.
• Commitment to owning work from load build to POD collection.
• Clear, concise, professional communication for internal and customer-facing work.

Responsibilities

• Rapid Response & Tender Management: respond to tenders in 15 minutes or less.
• Precision Load Building: translate data into accurate system loads with attention to details.
• Tactical Scheduling: manage appointment lifecycle and confirmations for drivers and warehouses.
• Digital Hub Management: maintain real-time updates in customer portals.
• Admin: lead POD collections and ensure swift billing cycle.
• End-of-Day Excellence: conduct EOD audits for loads with outstanding appointments.
• Customer Advocacy: provide white-glove service for inquiries and issue resolution.

Skills

Urgency mindset

Adaptability

Technical proficiency

Accountability

Communication

Job description

Are you a high-speed problem solver who thrives on variety and tactical execution? Join us at Neon Logistics as a Sales Assistant in our Chattanooga Office! We are looking for agile, detail-oriented individuals to serve as the "special forces" of our operations floor. At Neon, we don't just move freight; we provide the speed and reliability that keeps the global supply chain moving. Do you enjoy a role where no two days are the same? As a Sales Assistant, you aren't tied to a single silo. You are our premier "flex support" specialist, stepping in to handle surges in demand and ensuring that our high standards of service never waver, no matter how busy the day gets. If you are a proactive professional who is empowered by high-stakes, fast-paced environments, we want to talk to you. Are you obsessed with the "details"? Our mission is built on honesty, transparency, and accountability. As an Sales Assistant, you are the final line of defense in ensuring every shipment is built accurately, every appointment is confirmed, and every customer inquiry is met with a prompt, professional response.

The Role

As a Sales Assistant, you will provide critical support across the organization, adapting to the needs of the day to ensure seamless logistics execution. You will be the engine that ensures nothing falls through the cracks during peak demand.

Key Responsibilities

• Rapid Response & Tender Management: Maintain a relentless focus on speed by responding to Tenders in 15 minutes or less, ensuring we never miss an opportunity to serve our clients.
• Precision Load Building: Translate complex shipment data into accurate system loads, ensuring every detail-from weight to special instructions-is captured perfectly to prevent service failures.
• Tactical Scheduling: Manage the full lifecycle of appointments and confirmations. You will be responsible for the "boots on the ground" coordination that keeps drivers moving and warehouses efficient.
• Digital Hub Management: Act as the master of our customer portals, providing real-time updates and ensuring our digital footprint is as accurate as our physical movement.
• Admin: v Lead the charge on POD (Proof of Delivery) collections , ensuring the billing cycle is completed swiftly and accurately.
• End-of-Day Excellence: Conduct rigorous EOD audits of all loads with outstanding appointments to ensure 100% coverage and clarity for the following day's operations.
• Customer Advocacy: Provide "white-glove" service through prompt acknowledgment of all customer inquiries, serving as a reliable resource for information and issue resolution.

Requirements

• The "15-Minute Mindset": A proven ability to work with extreme urgency and hit tight deadlines.
• Adaptability: The mental flexibility to jump between different tasks and teams without losing focus or accuracy.
• Technical Proficiency: Comfortable navigating logistics software, customer portals, and internal databases.
• Accountability: A commitment to owning your work from "load build" to "POD collection."
• Communication: Clear, concise, and professional communication skills for both internal teamwork and customer-facing inquiries.

Why Neon?

• Agility & Variety: Launch your career in a role that offers a 360-degree view of the logistics industry by supporting various teams and accounts.
• Dynamic Culture: Work alongside a team that is passionate, competitive, and dedicated.
• Comprehensive Benefits: Access full-range health, dental, and vision insurance, along with 401k options.
• Premier Location: Enjoy our downtown Chattanooga office with a relaxed dress code and a collaborative atmosphere.
• Growth Opportunities: Our in-depth training program is designed to turn high-performance individuals into industry experts.