Sales Appointment Specialist — Customer-Focused Support

Sam Leman Automotive Group; Champaign (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee vehicle purchase discounts

Paid training

Advancement opportunities

Job summary

Sam Leman Chevrolet Cadillac of Champaign is seeking an energetic Customer Appointment Specialist to support the sales team. You will handle customer inquiries by website, phone, text, and email, schedule showroom visits, and nurture relationships to drive appointments.

This full-time role offers competitive hourly pay, bonus opportunities, and benefits. If you enjoy talking with people and thrive in a fast-paced, team-driven environment, join a family-owned dealership with a long-standing

Qualifications

• Strong communication and customer service skills.
• Experience handling high volume phone calls is a plus.
• Ability to manage multiple conversations and stay organized.
• Familiarity with CRM systems or dealership software is helpful.

Responsibilities

• Respond to customer inquiries via website, phone, and other sources.
• Contact prospective customers by phone, text, and email.
• Schedule appointments for customers to visit the dealership.
• Maintain consistent communication and follow up with customers.
• Document customer interactions and appointments in the CRM system.

Skills

Strong communication

Customer service

Phone proficiency

Organizational skills

CRM experience

Tools

CRM software

Dealership software

Job description

Sam Leman Chevrolet Cadillac of Champaign is seeking an energetic Customer Appointment Specialist to support the sales team. You will handle customer inquiries by website, phone, text, and email, schedule showroom visits, and nurture relationships to drive appointments.

This full-time role offers competitive hourly pay, bonus opportunities, and benefits. If you enjoy talking with people and thrive in a fast-paced, team-driven environment, join a family-owned dealership with a long-standing