Customer Appointment Pro – Sales Support & Growth

Sam Leman Ford; Champaign (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee vehicle purchase discounts

Paid training

Opportunities for advancement within美

Job summary

Sam Leman Automotive Group in Champaign, IL is seeking a Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign. In this role, you will handle high-volume customer communications, schedule dealership visits, and support the sales team to deliver a smooth car-buying experience.

The ideal candidate has strong communication and customer service skills, is organized, and comfortable with phone, text, and email outreach.

Qualifications

• Respond to customer inquiries via website, phone, and online sources.
• Contact prospective customers by phone, text, and email.
• Schedule appointments for customers to visit the dealership.
• Maintain consistent follow-up and documentation in CRM system.
• Work closely with sales to ensure a smooth customer experience.

Responsibilities

• Meet individual and team goals for customer contacts and appointments.
• Accurately document customer interactions and appointments in our CRM.
• Support sales team with customer coordination and scheduling.

Skills

Communication

Customer service

Phone etiquette

Organization

Multitasking

Team player

CRM software

Dependable

Education

High school diploma

Tools

CRM system

Microsoft Office

Job description

Sam Leman Automotive Group in Champaign, IL is seeking a Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign. In this role, you will handle high-volume customer communications, schedule dealership visits, and support the sales team to deliver a smooth car-buying experience.

The ideal candidate has strong communication and customer service skills, is organized, and comfortable with phone, text, and email outreach.