Customer Appointment Specialist (Sales Support)

Sam Leman Automotive Group; Champaign (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee vehicle purchase discounts

Paid training

Advancement opportunities

Job summary

Sam Leman Chevrolet Cadillac of Champaign is seeking an energetic Customer Appointment Specialist to support the sales team. You will handle customer inquiries by website, phone, text, and email, schedule showroom visits, and nurture relationships to drive appointments.

This full-time role offers competitive hourly pay, bonus opportunities, and benefits. If you enjoy talking with people and thrive in a fast-paced, team-driven environment, join a family-owned dealership with a long-standing

Qualifications

• Strong communication and customer service skills.
• Experience handling high volume phone calls is a plus.
• Ability to manage multiple conversations and stay organized.
• Familiarity with CRM systems or dealership software is helpful.

Responsibilities

• Respond to customer inquiries via website, phone, and other sources.
• Contact prospective customers by phone, text, and email.
• Schedule appointments for customers to visit the dealership.
• Maintain consistent communication and follow up with customers.
• Document customer interactions and appointments in the CRM system.

Skills

Strong communication

Customer service

Phone proficiency

Organizational skills

CRM experience

Tools

CRM software

Dealership software

Job description

Customer Appointment Specialist (Sales Support)

Champaign, IL

Sam Leman Automotive Group

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.

We are currently seeking a motivated and customer-focused Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign.

In this role, you will be an important part of our sales team, connecting with customers who have expressed interest in purchasing a vehicle and helping them take the next step in their car-buying experience. This is a great opportunity for someone who enjoys talking with people, is comfortable on the phone, and thrives in a fast-paced, team-oriented environment.

What You’ll Do

• Respond to customer inquiries received through our website, phone, and other online sources


• Contact prospective customers by phone, text, and email


• Schedule appointments for customers to visit the dealership


• Follow up with customers and maintain consistent communication


• Accurately document customer interactions and appointments in our CRM system


• Work closely with the sales team to ensure a smooth customer experience


• Meet individual and team goals for customer contacts and appointments

What We’re Looking For

• Strong communication and customer service skills


• Friendly, professional, and positive attitude


• Comfortable making and receiving a high volume of phone calls


• Ability to communicate professionally through phone, text, and email


• Organized and able to manage multiple customer conversations at once


• Dependable and motivated to meet goals


• Basic computer skills and ability to learn dealership software


• Previous customer service, call center, sales, or automotive experience is a plus, but not required

What We Offer

• Full-time position


• Competitive hourly pay


• Performance-based bonus opportunities


• Medical, dental, and vision insurance
  
• 401(k) with company match


• Paid time off


• Employee vehicle purchase discounts


• Paid training


• Opportunities for advancement within the Sam Leman Automotive Group

If you are outgoing, dependable, and enjoy helping customers, we would love to hear from you. Join a family-owned organization that has been serving Central Illinois for more than 60 years and build your career with the Sam Leman Automotive Group.