Sales and Service Specialist - TNC

Hertz; Jersey City, Northern (NJ, KY); On-site; USD 21,000 - 25,000; Full time

Job summary

Hertz Local Edition seeks a Mobility Specialist to act as a brand ambassador for the Lyft/Uber Rental Car Program. You will facilitate fast, easy rentals, assist with reservations and post-rental inquiries, and ensure vehicles are clean, fueled, and ready for customer pick-up.

The role requires strong communication and customer service skills in a fast-paced setting. Candidates should have a valid driver's license and be able to work flexible shifts, including weekends.

Qualifications

• Experience in a fast-paced environment with multiple tasks.
• Proven customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver’s license with acceptable driving record.

Responsibilities

• Provide assistance creating rentals and processing rentals.
• Prepare vehicles for customer pick-up (damage checks, cleaning, fueling).
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and billing.
• Assist with post-rental inquiries related to rental and billing processes.
• Deliver excellent customer service to enhance the rental experience.
• Solicit revenue opportunities by addressing customer needs and objections.

Skills

Communication skills

Customer service

Teamwork

Time management

Organizational skills

English proficiency

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $15.92

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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