Sales and Service Specialist

Hertz; Washington; On-site; USD 20,000 - 29,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to act as a brand ambassador for Lyft/Uber drivers. You will facilitate fast, easy, and valued rental car experiences, handling reservations, rentals, and post-rental inquiries with a focus on customer satisfaction.

Responsibilities include vehicle preparation, billing support, and delivering professional service in a fast-paced environment while promoting the Hertz/Lyft/Uber program.

Qualifications

• Ability to provide friendly, professional customer service in a fast-paced environment.
• Aptitude for upselling and maximizing revenue opportunities.
• Strong communication and interpersonal skills.
• Excellent time management and organizational abilities.

Responsibilities

• Assist customers with rental reservations and ensure a smooth pickup experience.
• Process rentals, verify vehicle cleanliness and safety, and prepare vehicles for customers.
• Handle post-rental inquiries related to billing and the rental process.
• Answer inquiries about requirements, extensions, and roadside questions.
• Communicate Hertz/Lyft/Uber rental program policies clearly and professionally.

Skills

Customer service

Sales focus

Communication

Time management

Team orientation

Job description

Job Description

Job Description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $18.50/hr.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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