Sales and Service Specialist

Hertz-1; Englewood (CO); On-site; USD 29,000 - 32,000; Full time

Job summary

Hertz Local Edition in Englewood, CO is seeking a Sales and Service Specialist to serve Lyft/Uber drivers as a brand ambassador, delivering the fastest, easiest rental experience.

You will assist with reservations and rentals, prepare vehicles, handle post-rental inquiries, and explain the Hertz/Lyft/Uber Rental Car Program. Excellent communication and a customer-first mindset are essential.

Qualifications

• Prior customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in fast-paced environment and stand for long periods.
• Valid driver's license with acceptable driving record.

Responsibilities

• Assist customers with reservations, rentals, and billing questions.
• Prepare vehicles for pickup including inspection and cleaning.
• Answer inquiries about programs and requirements.
• Maximize revenue opportunities by offering additional services.
• Provide excellent customer service to Lyft/Uber drivers.

Skills

Customer service

Communication skills

Sales ability

Time management

Teamwork

English proficiency

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Wages: $22.00/hr.

Knowledge

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.