Sales and Service Specialist - 42356

Hertz-1; West Goshen Township (PA); On-site; USD 36,000 - 41,000; Full time

Job summary

Hertz Local Edition in West Goshen Township, PA, seeks a Sales and Service Specialist to deliver fast, valued rental experiences to Lyft/Uber drivers. You will assist with reservations, rentals, and post-rental inquiries while ensuring vehicles are ready and customers receive top-notch service.

The role requires strong communication, a customer-first mindset, and the ability to work in a fast-paced environment, including weekends and outdoor conditions.

Qualifications

• Experience in customer service environments.
• Ability to communicate clearly and effectively.
• Willingness to work weekends/holidays and outdoors.

Responsibilities

• Assist customers with rental reservations and billing inquiries.
• Process rentals and ensure vehicles are clean and ready for pickup.
• Handle post-rental inquiries and provide service excellence.
• Answer calls about rental programs, requirements, billing and extensions.
• Promote Hertz/Lyft/Uber Rental Car Program procedures to customers.
• Support revenue opportunities by addressing customer needs and objections.

Skills

Customer service

Communication

Sales

Time management

Teamwork

English proficiency

Tools

Computer literacy

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $18.50/hr.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detail-oriented.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.