Sales and Service Specialist - 43224

Hertz; Glen Burnie (MD); On-site; USD 22,000 - 29,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to deliver the fastest, easiest rental car experience for Lyft/Uber drivers. You will assist with reservations, rentals, and vehicle readiness while maintaining high service standards.

Ideal candidates have customer service experience, strong communication, and the ability to work in a fast-paced environment. A valid driver's license and flexible shifts are required; outdoor work is possible.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Strong professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Excellent time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.
• Fluency in English; multilingual abilities encouraged.

Responsibilities

• Ensure optimal operations to provide customers the best rental car experience.
• Assist customers with creating reservations, processing rentals, and vehicle prep.
• Address post-rental inquiries involving rentals and billing.
• Work in a fast-paced environment while delivering helpful customer service.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Explain Hertz/Lyft/Uber Program procedures to customers.
• Maximize revenue opportunities by soliciting additional business after inquiries.
• Prepare vehicles for pickup, including damage checks, cleaning, fueling and fluids.

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wages: $18.50/hr.

Responsibilities:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.