Sales and Service Specialist 43113

Hertz-1; Perry Hall (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Hertz Local Edition in Perry Hall, MD is seeking a Mobility Specialist to serve Lyft and Uber drivers, delivering a fast, friendly rental car experience. You will handle reservations, processing rentals, vehicle prep, and customer inquiries in a dynamic environment.

Must have a valid driver’s license and strong communication skills; weekend availability is required, and wage is $18.50 per hour. The role is onsite at our Perry Hall location.

Qualifications

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Valid driver's license with clean driving record.
• Ability to work weekends and holidays.

Responsibilities

• Assist customers with rental reservations and post-rental inquiries.
• Prepare vehicles for pick-up, including cleaning and fueling.
• Explain rental car program details and requirements.
• Provide excellent customer service in a fast-paced environment.

Skills

Customer service

Communication skills

Sales ability

Time management

Teamwork

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

• Wage: $18.50/hr.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.