Sales and Service Specialist

Hertz; Harvey (LA); Hybrid; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Hertz is seeking a Sales and Service Specialist to join the Local Edition team in Harvey, LA. You will facilitate fast, friendly rental experiences for drivers using Lyft and Uber, acting as brand ambassador and guiding customers through the Hertz/Lyft/Uber program.

In this role you will prepare vehicles, process reservations, handle inquiries about billing and extensions, and maximize revenue by identifying opportunities after service touchpoints, all while maintaining high standards of safety

Qualifikationen

• Experience in customer service environments.
• Strong communication and interpersonal abilities.
• Ability to work flexible shifts, including weekends.
• Must have valid drivers license.

Aufgaben

• Provide fast, friendly rental experiences and brand ambassador support.
• Assist customers with reservations, rentals, and vehicle readiness.
• Handle post-rental inquiries related to billing and extensions.
• Communicate Hertz/Lyft/Uber program details to customers.
• Maximize revenue opportunities by encouraging additional sales.
• Maintain vehicle cleanliness and safety before customer pickup.

Kenntnisse

Customer service

Sales experience

Communication skills

English fluency

Time management

Teamwork

Jobbeschreibung

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wages: $16.00/hr.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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