Sales and Service Specialist 43173

Hertz; Harrisburg (Dauphin County); Sur place; USD 20 000 - 28 000; Plein temps

Résumé du poste

Hertz Local Edition seeks a Mobility Specialist to assist Lyft/Uber drivers with rental car reservations, rental processing, and vehicle readiness. You will ensure clean, safe vehicles and provide exceptional customer service in a fast-paced environment.

The role includes communicating program details, handling inquiries, and identifying opportunities to maximize revenue. Candidates should have strong communication skills and a valid driver’s license.

Qualifications

• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver’s license with an acceptable driving record.

Responsabilités

• Provide assistance creating a rental car reservation and processing rentals.
• Ensure vehicles are clean and ready for customer pickup.
• Assist customers with post rental inquiries involving rental and billing.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Maximize revenue opportunities by upselling after inquiries.
• Communicate Hertz/Lyft/Uber program and procedures clearly.

Connaissances

Communication

Customer service

Sales coaching

Time management

Teamwork

Ownership

Outdoor work

Stamina

English proficiency

Description du poste

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $17.50/hr.

What You’ll Do:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.