Sales and Service Specialist

Hertz; Hoboken (NJ); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hertz Hoboken location is seeking a Sales and Service Specialist to serve Lyft/Uber drivers, delivering fast, friendly rentals and helpful support. You will assist customers with reservations, rentals, billing, and vehicle readiness, ensuring clean, safe cars and an excellent rental experience.

You'll work in a fast-paced environment, require strong communication skills, and flexibility to work weekends/holidays.

Qualifications

• Strong customer service experience and professional communication.
• Ability to drive sales opportunities while assisting customers.
• Excellent time management and organizational skills.
• Professional demeanor with the ability to work in a fast-paced environment.
• Comfort with standing long periods and outdoor work in various weather.

Responsibilities

• Assist customers creating a rental reservation and processing rentals.
• Provide clean, safe vehicles and ensure readiness for pickup.
• Handle post-rental inquiries related to rental and billing.
• Respond to phone inquiries about rental programs and requirements.
• Maximize revenue by offering services and overcoming objections.
• Maintain accurate vehicle checks for damage, fuel, and fluids.

Skills

Customer service

Communication skills

Sales ability

Time management

Detail-oriented

Teamwork

Bilingual

Job description

The Sale and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $18.50 hour

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply