Sales and Service Specialist - 43224

Hertz-1; Glen Burnie (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Hertz Local Edition in Glen Burnie, MD is seeking a Sales and Service Specialist, TNC to deliver the fastest and most valued rental experience to Lyft and Uber drivers. As a brand ambassador, you will guide customers through reservations, rentals, and ensuring clean, safe vehicles.

The role requires strong communication, multitasking in a fast-paced setting, and willingness to work flexible hours, including weekends.

Qualifications

• Previous customer service experience.
• Valid driver's license with acceptable driving record.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide rental car reservations, process rentals and ensure clean, safe vehicles.
• Assist customers with post-rental inquiries involving billing.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Maximize revenue opportunities by following up after inquiries and overcoming objections.
• Prepare vehicles for pickup, including inspection, cleaning, fueling and fluid checks.

Skills

Communication

Time management

Customer service

Teamwork

English proficiency

Outdoor work

Overtime readiness

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wages: $18.50/hr.

Responsibilities:

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record.

Knowledge:

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.