Sales and Service Specialist

Hertz; Union (NJ); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist to deliver an exceptional rental experience for Lyft and Uber drivers in New Jersey. You will facilitate reservations, prepare vehicles, and handle billing inquiries in a fast-paced setting.

As a brand ambassador, you will communicate program details, help customers, and seek opportunities to grow revenue while ensuring vehicles are clean, fueled, and ready for pickup in all weather conditions.

Qualifications

• Customer service experience
• Strong communication skills
• Ability to work in fast-paced environment
• Detail oriented

Responsibilities

• Facilitate the fastest, easiest rental car experience for Lyft/Uber drivers
• Assist with creating rental reservations and processing rentals
• Provide clean and safe vehicles to customers
• Address post-rental inquiries related to billing and rentals
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements
• Maximize revenue opportunities by following up with customers

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wage: $15.92 per hour

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply