Sales and Service Representative

United Bank, Inc.; Morgantown (WV); On-site; USD 42,000 - 65,000; Full time

Job summary

United Bank is seeking a qualified candidate for a customer-focused role requiring NMLS licensure or the ability to obtain within 90 days. The position emphasizes strong communication, sales orientation, and professional conduct in a banking environment.

Preferred candidates will have a high school diploma or equivalent, at least one year of customer service experience, and proficiency with Microsoft Office and core banking applications. Some travel and flexible scheduling may be required.

Qualifications

• High School Diploma or equivalent required; bachelor’s degree preferred.
• At least 1 year of customer service experience.
• NMLS license required or must obtain within 90 days of employment.
• Must complete NMLS training and SAFE Act compliance.
• Spanish or another language is a plus; strong verbal and written skills.
• Sales oriented professional demeanor with strong interpersonal abilities.
• Excellent organization and ability to manage multiple priorities.
• Proficiency in Microsoft Office and core banking applications.
• Banking experience and ability to travel to branch locations as needed.
• Professional conduct at all times; travel may be required; flexible schedule.

Responsibilities

• Provide customer service and support across banking products.
• Maintain compliance with NMLS and SAFE Act training.
• Represent the Bank in a professional manner with customers and colleagues.
• Travel to other branch locations as business needs arise.
• Balance multiple priorities in a fast-paced environment.

Skills

Customer service

Verbal and written communication

Sales oriented

Interpersonal skills

Multitasking

Professional demeanor

Organization

Travel readiness

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Core banking applications

Job description

Current employees should explore opportunities and apply through the internal job portal.

Qualifications

• High School Diploma or equivalent required, bachelor’s degree preferred
• Minimum one (1) year customer service or related working experience required
• Must possess an NMLS license or obtain NMLS license within 90 days of employment
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to demonstrate a sales oriented professional demeanor
• Excellent verbal, written, and interpersonal skills
• Very well organized and ability to deal with multiple priorities
• Proficiency in Microsoft Office products
• Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications
• Ability to represent the Bank in a professional manner at all times
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis
• Flexibility on work schedule as business needs arise

KEY COMPETENCIES:

• Strong Communication Skills
• Task Management
• Professionalism

Essential Functions:

• Sitting and standing for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via airplane, automobile, bus and/or train

Company Profile

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.