Sales and Service Representative

United Bank; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

United Bank is seeking a Sales & Service Representative in Morgantown, WV, to promote bank products, assist customers, and provide financial solutions. The role emphasizes customer service, cross-selling, and adherence to KYC, CIP, and other regulations.

A valid NMLS license or timely eligibility is required, with potential growth toward Retail Branch Management. The ideal candidate will have strong communication skills, bilingual abilities a plus, and a professional demeanor.

Qualifications

• High School Diploma or equivalent required; bachelor's degree preferred.
• Minimum one year customer service or related working experience.
• Must possess an NMLS license or obtain NMLS license within 90 days of employment.
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required.
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to demonstrate a sales oriented professional demeanor.
• Excellent verbal, written, and interpersonal skills.
• Very well organized and ability to deal with multiple priorities.
• Proficiency in Microsoft Office products.
• Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications.

Responsibilities

• Keep up-to-date on Bank products and services to effectively provide financial solutions to customers.
• Effectively profile customers, open accounts, and cross-sell appropriate Bank products and services.
• Meet monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards and protocols.
• Comply with Bank security and operating policies and procedures, including KYC, OFAC, CIP, and customer privacy policy.
• Maintain dual control on all vaults/safes containing cash/negotiables, if applicable.
• May serve as approval on branch transactions.
• As business needs arise, able to perform in any capacity to ensure Branch is properly staffed.
• As business needs arise, able to open and/or close the Branch and may require working hours outside normal scheduled hours.
• Promote/discuss consumer lending products with customers within Safe Act guidelines and United procedures.
• Maintain an active NMLS license by completing training and renewal requirements.

Skills

Excellent Customer Service Skills

Strong Communication Skills

Task Management

Professionalism

Sales aptitude demeanor

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Job Description

The Sales & Service Representative has the ability to promote and sell Bank products and represent the Bank in a professional manner to clients by possessing strong knowledge of Bank products and services, recommends appropriate financial products and services to customers, and refers customers to investment and loan representatives regarding additional services provided by the Bank. This is an excellent opportunity for professional development path into Retail Branch Management.

RESPONSIBILITIES:

• Keep up-to-date on Bank products and services to effectively provide financial solutions to customers
• Effectively profiles customers, opens accounts, and cross-sells appropriate Bank products and services
• Take responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards and protocols
• Has knowledge and complies with Bank security and operating policies and procedures, as well as compliance regulations, including KYC, OFAC, CIP, and customer privacy policy
• Adheres to cash differences/controllable losses policy
• Maintain dual control on all vaults/safes containing cash/negotiables, if applicable
• May serve as approval on branch transactions
• As business needs arise, ability to perform in any capacity of the Branch to ensure Branch is properly staffed on a daily basis
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours
• Based on branch location within a market, will be required to promote/discuss consumer lending products with customers within compliance of the Safe Act guidelines and United procedures
• Based on branch location within a market, will be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required

Qualifications

• High School Diploma or equivalent required, bachelor's degree preferred
• Minimum one (1) year customer service or related working experience required
• Must possess an NMLS license or obtain NMLS license within 90 days of employment
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required
• Excellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to demonstrate a sales oriented professional demeanor
• Excellent verbal, written, and interpersonal skills
• Very well organized and ability to deal with multiple priorities
• Proficiency in Microsoft Office products
• Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications
• Ability to represent the Bank in a professional manner at all times
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis
• Flexibility on work schedule as business needs arise

  KEY COMPETENCIES:

  • Excellent Customer Service Skills
  • Strong Communication Skills
  • Task Management
  • Professionalism
  • Sales aptitude demeanor

  Essential Functions:

  • Sitting and standing for extended periods of time.
  • Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
  • Ability to converse and exchange information with all levels of staff within organization.
  • Ability to observe, perceive, identify, and translate data
  • Ability to travel via airplane, automobile, bus and/or train

  Company Profile

  At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

  Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.