Sales and Service Representative

United Bank; Charles Town (WV); On-site; USD 28,000 - 36,000; Full time

Job summary

United Bank seeks a customer service professional to support branch operations and client needs. You will assist customers, process transactions, and uphold regulatory compliance while delivering excellent service.

The role requires an NMLS license (or within 90 days), strong communication, and the ability to travel to various branch locations as business needs arise. Bilingual applicants are a plus.

Qualifications

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Minimum one year customer service experience required.
• Must possess an NMLS license or obtain NMLS license within 90 days of employment.
• Spanish or additional language abilities are a plus.
• Sales oriented professional demeanor.
• Excellent verbal and written interpersonal skills.
• Highly organized with ability to handle multiple priorities.
• Experience with core banking applications is a plus.

Responsibilities

• Assist customers at the branch with banking transactions and inquiries.
• Maintain accurate records and complete required compliance training.
• Represent the Bank professionally and build customer relationships.
• Collaborate with team members to meet branch goals.
• Travel to other branches as needed to staff locations.

Skills

Strong communication

Task management

Professionalism

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Qualifications

• High School Diploma or equivalent required, bachelor’s degree preferred
• Minimum one (1) year customer service or related working experience required
• Must possess an NMLS license or obtain NMLS license within 90 days of employment
• Ability to complete ongoing NMLS training and ensure SAFE Act compliance is requiredExcellent verbal and written communications skills in Spanish or additional language a plus.
• Ability to demonstrate a sales oriented professional demeanor
• Excellent verbal, written, and interpersonal skills
• Very well organized and ability to deal with multiple priorities
• Proficiency in Microsoft Office products
• Previous banking experience a plus; an understanding and working knowledge of appropriate core banking applications
• Ability to represent the Bank in a professional manner at all times
• Ability to travel as business necessity arises to other branch locations to ensure proper staffing on a daily basis
• Flexibility on work schedule as business needs arise

KEY COMPETENCIES:

• Strong Communication Skills
• Task Management
• Professionalism

Essential Functions:

• Sitting and standing for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via airplane, automobile, bus and/or train

Company Profile

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.