Sales and Operations Specialist

Schabel Polymer Technology, LLC; Westlake (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching

Performance-based bonus

Flexible schedule

Opportunities for advancement

Paid time off

Training and development

Commission potential

Career growth opportunities

Job summary

An innovative manufacturing company is seeking a Sales and Operations Specialist to enhance customer communication, process orders, and manage overall operational fulfillment. The ideal candidate will possess excellent interpersonal skills and strong organization abilities, with a focus on customer satisfaction and business growth. Previous experience in customer service or sales is preferred. This role offers potential for career advancement and a flexible schedule.

Qualifications

• Experience in customer service, sales, or office roles preferred.
• Ability to document customer interactions accurately.
• Strong numerical skills required.

Responsibilities

• Communicate with customers to identify needs.
• Process quotes and orders efficiently.
• Manage order fulfillment to ensure customer satisfaction.

Skills

Customer service

Sales

Communication skills

Organizational skills

Numerical skills

Education

High school diploma or GED

Tools

Customer management software

Computers

Job description

Benefits:

• 401(k) with matching
• Performance-based bonus
• Flexible schedule
• Opportunities for advancement
• Paid time off
• Training and development

Additional Perks:

• Commission potential
• Career growth opportunities

Job Summary:

We are seeking a Sales and Operations Specialist to join our team. In this role, you will:

• Communicate with customers to identify their needs
• Process quotes and orders
• Manage order fulfillment
• Support content across social media platforms
• Maintain a clean office environment and assist with office operations
• Run product quality checks
• Load/unload warehouse shipments
• Provide helpful solutions to ensure excellent customer experiences

You will support four business units: SchabelTech, SpexCrete, SpexLite, and SpexLite Shooting Bag Fill, offering variety in your daily tasks. The ideal candidate is:

• A team player who cares for people
• Positive with a can-do attitude
• Detail-oriented and reliable
• Driven for continuous improvement and excellence
• Flexible and able to multitask
• Good with numbers and proficient with computers
• Coachable, eager to learn, and willing to help others

Responsibilities:

• Follow-up with existing customers to grow business
• Identify and call new prospects
• Gather customer reviews, photos, and referrals
• Handle incoming calls, provide solutions, and document interactions
• Use scripts for customer service topics
• Make at least 30 customer calls daily
• Process orders and shipments
• Conduct product quality assurance tests
• Visit customers and suppliers as needed

Qualifications:

• High school diploma or GED
• Previous experience in customer service, sales, or office roles preferred
• Comfortable with computers and customer management software
• Excellent communication skills
• Active listening skills
• Ability to work under pressure
• Highly organized and able to prioritize
• Capable of documenting customer interactions accurately
• Strong numerical skills