Sales Support/Customer Service

1rti; North Sioux City (SD); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Generous PTO

Job summary

1rti in North Sioux City, SD seeks a Customer Service Representative/Sales Support to assist our sales staff and manage customer accounts. You will interact with customers, vendors, distributors, and internal departments to maintain world-class service.

This role involves pre- and post-delivery communication, order verification, stock checks, and detailed record-keeping. Excellent attention to detail and strong communication are essential for success.

Qualifications

• High school diploma or equivalent required.
• Relevant work experience in a customer service role.
• Excellent customer service skills that exceed customers’ expectations.
• Proficiency in MS Office (Excel).
• Ability to type quickly and accurately.
• Great attention to detail.
• Intermediate clerical office skills.
• Strong written and verbal communication skills.
• Great organizational, planning, and time-management skills.
• The ability to make real-time decisions to solve problems.
• Professional appearance.
• Regular reliable attendance.
• Must be able to pass drug screening and background check

Responsibilities

• Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class
• Communicating with customers pre- and post-delivery of products and services
• Communicating with suppliers, vendors, and distributors regarding product shipment and order status
• Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
• Maintaining detailed records of order activity
• Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
• Verifying accuracy and completeness of customer purchase orders
• Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
• Verifying stock of products ordered
• Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
• Register warranties
• Updating records/data entry and creating new records with excellent accuracy
• Performing other related duties as required and assigned

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Typing speed

Professional appearance

Decision making

Attendance

Education

High school diploma or equivalent

Tools

MS Office (Excel)

Job description

Description

The primary functions of the Customer Service Representative/Sales Support individual are to support our sales staff and manage customer accounts.

What You’ll Be Doing:

• Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class


• Communicating with customers pre- and post-delivery of products and services


• Communicating with suppliers, vendors, and distributors regarding product shipment and order status


• Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond


• Maintaining detailed records of order activity


• Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff


• Verifying accuracy and completeness of customer purchase orders


• Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions


• Verifying stock of products ordered


• Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers


• Register warranties


• Updating records/data entry and creating new records with excellent accuracy


• Performing other related duties as required and assigned

Requirements

What You’ll Need:

• High school diploma or equivalent required


• Relevant work experience in a customer service role


• Excellent customer service skills that exceed customers’ expectations


• Proficiency in MS Office (Excel)


• Ability to type quickly and accurately


• Great attention to detail


• Intermediate clerical office skills


• Strong written and verbal communication skills


• Great organizational, planning, and time-management skills


• The ability to make real-time decisions to solve problems


• Professional appearance


• Regular reliable attendance


• Must be able to pass drug screening and background check

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.


• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.


• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.