Sales and Customer Service Associate

Scenthound Carmel, IN; Carmel (IN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Signing bonus

Competitive hourly base pay

Merit-based pay increases

Complimentary service membership

Job summary

An established industry player is seeking a Customer Service & Front Desk Associate to join their team in a dynamic role focused on sales and exceptional customer service. This position is perfect for those passionate about dog health and wellness, offering a direct career growth path to management. As a key member of the team, you'll drive membership sales, manage customer interactions, and ensure a welcoming environment. If you're a motivated individual with a love for dogs and a desire to advance your career, this opportunity is tailored for you!

Qualifications

• Sales experience and confidence, especially in membership sales.
• Customer service experience in retail or restaurant settings.

Responsibilities

• Drive membership sales and manage customer profiles.
• Resolve customer concerns and retain memberships.
• Adhere to cleaning practices and maintain a presentable reception area.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Effective communication

Problem-solving

Attention to detail

Time-management

Accountability

Job description

Benefits:

1. Employee discounts
2. Flexible schedule
3. Opportunity for advancement
4. Signing bonus

Perks and Benefits:

1. Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
2. Competitive hourly base pay, plus tips; sales bonuses
3. Merit-based pay increases
4. Complimentary service membership

About the Position:

The Customer Service & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

1. Sales experience and confidence (membership sales are highly valued!)
2. Customer service experience (retail, restaurant)
3. Computer/ Technology proficiency
4. A passion for dogs and dog health & wellness!
5. Reliable transportation
6. Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

1. Drive membership sales through health and wellness education
2. Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
3. Develop membership leads; Follow up with potential members
4. Answer phone calls, schedule customer appointments, manage customer profiles and records
5. Manage cash drawer – responsible for daily cash handling
6. Manage customer expectations; Resolve customer concerns; Retain memberships
7. Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
8. Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

1. Confidence in selling services and products
2. Ability to connect with customers (both canine and human!) and provide outstanding customer service
3. Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
4. Effective communication with team members and dog parents (in person and on the phone)
5. Independently solve problems using Scenthound values and culture as a guide
6. Attention to detail
7. Time-management; Scheduling appointments efficiently
8. Accountability; hold oneself and others to Scenthound standards